What if my order has arrived and I realise I ordered the wrong thing? Unfortunately, we will not return your item. We print bespoke (your item is made especially for you following the instructions/options that you choose on the listing. PLEASE CHECK YOUR ORDER THOROUGHLY AT CHECKOUT BEFORE PURCHASING before proceeding with your purchase. If you do not choose the correct specifications for your item and you are not happy with it when you receive it you are welcome to order another item with the correct specifications at your own expense.
What is your turn around time? The current turn around time is always stated at the top of the website. This changes depending on order volume. Orders are usually processed in chronological order with a few exceptions.
My courier delivers usually 1-3 days later depending on urban or rural addresses. Australia and other international destinations can take 10+ working days from shipment to delivery.
What are your shipping costs?
New Zealand - FREE SHIPPING
AUSTRALIA shipping - International courier 2-6 days $32.00 AUSTRALIA shipping - Tracked airmail 10+ days $13.95
REST OF WORLD Shipping- Untracked $19.95 REST OF WORLD Shipping - Tracked $35.00
What are your decals made of? Our decals are made of industry standard high performance professional signwriting vinyl. Basically this means the vinyl is designed to stick on boats, cars, trucks and signage. This stuff really sticks. It is much higher tack than your usual craft sticker.
What can I stick it on? We recommend our decals be stuck to gloss or semi gloss surfaces like glass, plastic, painted wood, laminate, metal etc.
What should I not stick it on? As our decals are very high tack, do not stick these to your interior walls, doors or anything where you plan to remove them again. The decals will take wall paper and paint with them on removal. Apply to these surfaces at your own risk. Our decals are also not designed for fabric application, they will not stay on clothing or fabrics.
Can I put my decals through the dishwasher? No. Decals can NOT go through the dishwasher. Hand washing only is recommended.
What if my child has 2 initials in their name? That is totally fine and we can accommodate that. For no extra charge we can do 2 initials. Just type out exactly how you would like to see it in our provided initial/number info box on the listing. Depending on the length of these initials the print can be a little smaller than the standard single initial to allow for the extra width of 2 letters.
Can I return Personalised Clothing? No. The listing has measurements for your convenience and as the clothing is printed especially for your order it can not be returned. If the clothing is in someway faulty then by all means email us via ourContact page and we can sort something with you.
My item isn't what I ordered If this is a fault with Tinker Tailor Kids a replacement will be made. If a replacement can not be made through lack of stock a refund will be given. When an item has a fault due to incorrect information given by the customer (incorrect product ordered, spelling mistake in name given, wrong size ordered etc), a replacement product will need to be ordered at the cost of the customer.
Delivery When ordering from us you can expect delivery in 1 to 5 working days unless delivery is delayed by unforeseen circumstances beyond our control. We do our very best to offer quick and reliable delivery via courier. Once your order has been sent we send you a shipping confirmation email which contains your tracking number (New Zealand residents only). These sometimes go to your junk email folder so please check there also. You can track your order via this email. If you see anything that doesnt seem right with the tracking info, or would like to know more about your parcels where-abouts please ring the courier provider. If your order is confirmed lost by the courier provider we will go through the claims process.
Rural delivery will take longer and is dependant on the local delivery services in your area. These delivery times are out of our control.
Australian and worldwide customers. We ship your orders via NZ Post. This is an untracked service. If you would like your item tracked please email us for a quote and we can arrange a tracked service for you.
Contacting us The store owners can be contacted through the means described on the Contact page.
Currencies All prices are shown in New Zealand dollars (NZ$).
Customs You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
LAYBUY LAYBUY is a service which is totally independent. Your payment obligations are to LAYBUY through the account that you have set up with them. Should you have any questions regarding your LAYBUY account please contact them directly as we are not able to assist you. Full terms and conditions for LAYBUY can be found on their website HERE.