PLEASE NOTE: we are seeing significant delivery delays due to covid.
PLEASE TRACK YOUR OWN PARCEL AFTER SHIPPING VIA THE TRACKING LINK IN YOUR SHIPPING EMAIL
NEW ZEALAND SHIPPING:
I like fast, reliable delivery so my first choice is to always send your order via courier. I use Courier Post/NZ Post. Usually the service is overnight for urban addresses but like any courier this is out of our hands and can not be guaranteed
If you have any special requests on where your parcel is left by the courier please state this at the cart.
International orders are shipped using New Zealand Post. Usually we choose to track these orders but sometimes if an order is over the tracking weight threshold we can not track it. This service can take 3-10 working days. Please allow up to 20 working days from your order time.
All orders are packaged with care to ensure they get to you safe and sound.
Return postage is at the cost and responsibility of the customer. As we offer free shipping on orders, if you are exchanging for a different size or item, postage of this item is incurred by the customer.
If the mistake is with the customer ie: wrong sizing - did not take advantage of the sizing chart, or customer has selected the wrong specifications for the printing of the item on the listing, Tinker Tailor Kids will not issue an exchange or a refund or discount on this item or any replacement items. Replacement items will be at the full cost to the customer. We strongly urge customers to use the information provided and to ensure their item selection is correct before purchasing. Please read item description and ensure you have provided the valid information for the listing.
From receipt of your order you have 14 days to return items provided you have complied with our returns policy. We can either give you a full refund on the item(s), or exchange them for another style, size or colour that you may prefer.
All returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Tinker Tailor. We recommend you send your package on a tracked service so you are able to track your returns whereabouts.
If a shipment is returned to Tinker Tailor Kids because the customer has entered the wrong address, the customer is liable for all further postage costs to ship the items. Re-postage of returned items will not be covered by Tinker Tailor Kids Limited.